X168 Member Guide
Everything You Need to Know About x168
This FAQ page is specially organised to help x168 members find answers quickly and easily. We have compiled the most frequently asked questions from Malaysian users and answered them clearly, without confusing technical jargon. Select a relevant category or scroll down to read all frequently asked questions.
Popular Topics
FAQ Categories
Registration & Account
How to register a new account, age requirements, identity verification (KYC), and managing your personal account information at x168.
Deposit & Withdrawal
Accepted payment methods, minimum deposit limits, withdrawal processing times, and other financial transaction matters.
Bonus & Promotions
How to claim the welcome bonus, wagering (rollover) requirements, cashback bonuses, regular promotions, and exclusive VIP member offers.
Games & Slots
An overview of the game types available — how to play slot games, live casino, sports betting, and bingo games at x168.
Security & Privacy
How x168 protects your information and funds — SSL encryption, two-factor authentication, and account security procedures.
App & Technical
How to download the x168 app for Android and iOS, device requirements, technical troubleshooting, and browser compatibility.
X168 is an online gaming platform offering a wide range of entertainment options for Malaysian players — from Asia-themed video slot games and Live Casino to real-time sports betting and exciting bingo games. Since launching, we have received thousands of questions from both new and existing members. This FAQ page is the result of compiling those questions, organised by category so you can find answers quickly and easily.
Whether you are hearing about x168 for the first time and want to know how to register, or you are a long-time member looking to better understand bonus terms — all the answers are here. We continuously update this FAQ page based on new questions we receive, so it stays relevant and current.
Registration & Account Management
Registering an x168 account is free and takes less than 2 minutes. Click the button Register at the top of the page, then fill in your Malaysia phone number, set a strong password, and enter the OTP code sent via SMS. Once verification is successful, your account is immediately active and you can start making deposits and playing. No documents are required during initial registration — KYC verification is only required before your first withdrawal.
You must be at least 18 years old to register and use the x168 platform. This is a non-negotiable policy and forms part of our commitment to responsible gaming. During the KYC verification process, your age will be confirmed via a valid government-issued identity document. Accounts found to be in violation of the age requirement will be suspended immediately.
No. Each individual is only permitted to have one active account at x168. Owning multiple accounts is a violation of our terms of service and may result in the suspension of all related accounts and freezing of balances. If you already have an old account and cannot access it, please contact our support team for assistance recovering your original account.
KYC verification at x168 requires you to upload a photo of your MyKad (front and back) or a valid passport. Documents must be clear, unblurred, and all edges of the document must be visible. The review process is typically completed within 1–24 business hours. Once your KYC is verified, you can make withdrawals without additional restrictions. KYC is a standard protection requirement that ensures the security of your funds.
To change your password, log in to your account and go to the Account Settings section, then select "Change Password". You will need to enter your current password before setting a new one. If you have forgotten your old password, use the "Forgot Password" function on the login to reset via SMS OTP. To change your phone number, please contact customer support directly as this process requires additional identity verification.
Deposit & Withdrawal
x168 supports a variety of popular payment methods in Malaysia, including online bank transfers (FPX), e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost, as well as ATM and over-the-counter bank deposits. All methods support instant deposits — funds are credited to your account within 1–3 minutes after a successful transaction. We continuously add new payment methods for the convenience of our members.
The minimum deposit at x168 starts from as low as RM10 — designed so anyone can play without a large commitment. Maximum deposit limits vary by your chosen payment method and account tier. Higher-tier VIP members enjoy increased deposit limits and priority processing. Check the deposit page in your account for the latest limits displayed in real time.
Withdrawals at x168 are processed quickly — typically within 15 minutes to 2 hours depending on the method chosen and the time the request is made. Withdrawals via local bank transfer are usually completed within 30 minutes. For VIP members, withdrawals are processed with priority and can be ready within 15 minutes. If your withdrawal takes longer than 3 hours, please contact customer support with your transaction reference number.
x168 does not charge any processing fees for deposits or withdrawals. However, your bank or e-wallet provider may impose transaction charges under their own terms — this is beyond x168's control. For the latest information on third-party fees, please check directly with your payment provider.
If your deposit has not been credited within 10 minutes, please contact x168 customer support via Live Chat. Provide the following information to speed up the resolution: deposit amount, payment method used, transaction date and time, as well as the reference number or a screenshot of your payment receipt. Our team will investigate and resolve the issue as quickly as possible.
Bonus & Promotions
New x168 members are eligible for an attractive welcome bonus upon making their first deposit. The bonus is automatically credited to your account and can be used to play all eligible games. Additionally, free spins for selected slots and special offers are sent directly to new member accounts within the first 7 days. Check the Promotions for complete details and the latest offers.
Every bonus at x168 has different wagering (rollover) requirements. In general, you are required to wager the bonus amount between 3x and 10x before winnings from that bonus can be withdrawn. The specific rollover requirements for each promotion are clearly stated on the Promotions. Your rollover progress can be monitored in your account and is calculated automatically by the system.
Yes. x168 offers a weekly cashback program for active members. The cashback percentage depends on your VIP tier — the higher your VIP tier, the greater the cashback percentage you enjoy. Cashback is calculated based on net losses over a one-week period and is credited automatically every Monday. There are no rollover requirements for VIP cashback at certain tiers. Check the VIP for full details.
Yes, you can choose to opt out of any bonus when making a deposit. On the deposit page, there is a "Deposit Without Bonus" option so you can play with a clean deposit and no associated rollover requirements. This is a suitable option for players who prefer the freedom to withdraw without being tied to bonus terms.
Games & Slots
x168 offers more than 1,000 game titles across a wide range of categories: slot games video slots (classic, video, 3D, Megaways), Live Casino with real human dealers (baccarat, blackjack, roulette, dragon tiger), sports betting covering major world leagues and local Malaysian sports, as well as bingo games interactive. All games are developed by internationally licensed software providers with fair and transparent RTP.
Yes. All slot games at x168 use Random Number Generator (RNG) technology that has been verified and audited by independent third-party certification bodies. This ensures every spin is completely random and cannot be manipulated. The RTP (Return to Player) for each slot game is stated transparently in the game information — typically between 94% and 98%. You can play with confidence that every outcome is fair.
Most slot games at x168 are available in demo mode, playable for free without a deposit. Demo mode uses virtual credits and delivers the same gaming experience as real-money mode. This is the best way to familiarise yourself with game features, paylines, and bonus functions before playing with real money. Live Casino games and Sports Betting are not available in demo mode as they involve real-time interaction.
Login to your account and select the section Betting from the main menu. You will see a list of available matches covering football, basketball, tennis, badminton, and more. Select the match you are interested in, choose your bet type (1X2, Asian handicap, total goals, etc.), enter your wagering amount, and confirm. Live betting is also available for ongoing matches with odds updated in real time.
Security & Privacy
x168 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored on servers protected by multi-layered firewalls and intrusion detection systems. Passwords are stored in hashed form and cannot be read by anyone, including our staff. All data is processed in accordance with Privacy Policy which complies with international data protection standards.
If you suspect your account has been accessed without authorisation, take the following steps immediately: first, change your account password via the login; second, check your login history in your account settings to detect any suspicious activity; third, contact x168 customer support via Live Chat to report the incident and request a security review. Our team can temporarily freeze your account if needed for further investigation.
x168 does not sell or share your personal information with any third party for marketing purposes. Your information is only shared with payment service providers as required to process your transactions, and this is done under strict confidentiality agreements. In situations required by law or a competent authority, we may be obligated to disclose certain information. Please read Privacy Policy page for full details.
Two-factor authentication (2FA) at x168 is activated via OTP verification by SMS each time a login from a new device or location is detected. This means that even if someone knows your password, they cannot log in without access to your phone number. For added security, ensure your phone number is always up to date and never share your OTP code with anyone — including individuals claiming to be x168 staff.
App & Technical
The x168 app is available for Android and iOS. For Android, download the APK file directly from the Download on the official x168 website — you will need to enable "Unknown Sources" in your phone's security settings before installing. For iOS, the app can be installed via a configuration profile or TestFlight by following the instructions provided on the download page. Make sure you only download from the official x168.cx website to avoid fake apps.
For Android, version 6.0 (Marshmallow) or above is required with a minimum of 2GB RAM and at least 150MB of free storage. For iOS, iOS 12.0 or above is required. A stable internet connection (minimum 4G LTE or Wi-Fi) is strongly recommended for the best experience, especially when playing live casino or real-time sports betting. Modern web browsers (latest versions of Chrome, Safari, Firefox) also support all x168 features without requiring any app installation.
Disruptions during gameplay are usually caused by an unstable internet connection. The first step is to check your internet connection — try switching between Wi-Fi and mobile data. If the issue persists, try clearing your browser or app cache, then restart. If a game freezes mid-session and your balance is affected, do not worry — x168 records all game sessions and any balance discrepancies will be resolved automatically or can be reported to support with your game session ID.
Yes, x168 is fully accessible via web browser on a laptop or desktop without needing to install any additional software. The x168.cx website is optimised for large-screen display and supports all features including high-resolution live casino, sports betting with a full-featured interface, and slot games in full-screen mode. The desktop experience is often more enjoyable due to the larger and more detailed display.
X168 VIP Program
The x168 VIP Program is automatic — you do not need to register separately. Your VIP tier is upgraded automatically based on your cumulative deposit amount and wagering activity. There are multiple VIP tiers ranging from Regular Member up to the exclusive Diamond tier. Each VIP tier unlocks additional benefits such as higher bonus percentages, larger withdrawal limits, a personal account manager, and birthday rewards. Check the VIP for full details on each tier.
x168 VIP members enjoy a range of exclusive privileges: higher weekly cashback (up to 1.5% for the highest tier), increased daily withdrawal limits, priority withdrawal processing within 15 minutes, special weekly reload bonuses, access to exclusive promotions unavailable to regular members, a dedicated personal account manager reachable directly, as well as physical gifts and vacation vouchers for Diamond members. Every cent you wager brings you closer to the next VIP tier.
VIP tiers at x168 are recalculated monthly based on your activity over the previous 30 days. If you do not meet the minimum activity requirements to maintain your current tier, your tier may be adjusted to one that matches your activity level. However, Diamond and Platinum VIP members enjoy a longer loyalty grace period. Check the VIP for the full terms of each tier.
Warning: x168 never contacts members via Telegram, WhatsApp, or social media to request passwords or financial information. Beware of scams using the x168 name — only trust communications from the official domain x168.cx.
Responsible Gaming
Play Smart at x168
X168 is committed to safe and responsible gaming. We provide self-control tools such as daily deposit limits, loss limits, session time limits, and the option to temporarily or permanently self-exclude from the platform.
If you feel that gaming is beginning to affect your daily life, finances, or relationships, please seek help. Contact our support team or visit the Responsible Gaming for more information and available support resources.
18+ Only
Deposit Limit
Session Limit
Self-Exclusion
Healthy Gaming Tips
- Set a daily budget before you start playing and stick to it.
- Do not use essential living expenses or borrowed money to gamble.
- Take regular breaks — avoid playing for hours without stopping.
- Treat gaming as entertainment, not a primary source of income.
- Do not chase losses by placing larger bets.
- Use the self-control features available in your account.
- Seek help if you feel your gaming is getting out of control.
Join x168 Today
Still Have Questions? We're Here to Help 24/7
If you cannot find the answer to your question on this FAQ page, do not hesitate to contact the x168 customer support team, available around the clock. Register now and enjoy the best gaming experience in Malaysia.
Secure Registration
Fast Response
Welcome Bonus
24/7 Support