Our Privacy Commitment
Six Data Protection Principles of x168
The x168 Privacy Policy is built on six core principles ensuring your personal data is managed with integrity, transparency, and responsibility.
Minimum Collection
X168 only collects data that is strictly necessary for service operations, legal compliance, and improving the user experience. We do not collect irrelevant or excessive information from our members.
High-Grade Encryption
All data transmitted between your device and x168 servers is protected by SSL 256-bit encryption. Stored data is also encrypted using the same industry-grade security protocols used by leading financial institutions.
Strict Access Control
Access to members' personal data is restricted to x168 staff who require it to perform their duties. All staff are bound by confidentiality agreements and strict data protection training.
Full Transparency
We are always transparent about what data we collect and why we need it. You have the right to know, access, and correct your personal data at any time through our x168 customer support channels.
No Data Sales
X168 has never and will never sell members' personal data to third parties for marketing purposes. Data sharing occurs only with trusted operational partners and is subject to binding data protection agreements.
Continuous Improvement
We continually review and enhance our data protection practices in line with technological developments and regulatory changes. This Privacy Policy is updated periodically to reflect our ongoing commitment.
Important: By using the x168 platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please discontinue use of our platform.
1 Information We Collect
In operating the x168 platform, we collect various types of personal information depending on how you interact with our services. This data collection is necessary to ensure we can provide a secure, personalised, and quality experience to every member.
Information you provide directly:
- Full name as shown on identity card or passport
- Date of birth for minimum age verification of 18 years
- Active email address for communication and account security purposes
- Phone number for two-factor authentication and customer support
- Current residential address for KYC (Know Your Customer) verification
- Payment method details such as bank name and account number for withdrawal purposes
- A copy of your identity document is required for the identity verification process
Information collected automatically:
- IP address and approximate geographic location for security and regional compliance purposes
- Device type, operating system, and web browser information used
- Activity log data including login times, pages visited, and in-game actions
- Technical performance data to identify and resolve platform issues
- Cookie and similar tracking technology information as described in Section 5
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | KYC, age verification |
| Contact | Email, phone number | Communication, security |
| Finance | Bank name, account number | Deposit & withdrawal processing |
| Technical | IP address, device type | Security, troubleshooting |
| Transactions | Deposit history, wagering records | Audit, legal compliance |
2 How We Use Your Data
X168 uses collected personal data for purposes that are clear, lawful, and limited. We do not use your data for any purpose beyond the scope stated in this Privacy Policy without first obtaining your consent.
The main uses of your personal data by x168 include the following:
- Verify identity and fulfil KYC requirements as well as anti-money laundering (AML) compliance obligations
- Process deposits and withdrawals securely and accurately
- Provide effective and personalized customer support
- Send important notifications related to your account, transactions and security
- Identify and prevent fraud, hacking and suspicious activity
- Personalize the gaming experience and suggest relevant promotions
- Enhance platform quality based on usage patterns and member feedback
- Comply with reporting obligations to relevant authorities as required by law
We may also use your data to contact you with marketing information about promotions, bonus offers, and new games — but only if you have given consent to receive such communications. You may withdraw that consent at any time by contacting our support team.
3 Sharing Information With Third Parties
X168 takes a highly cautious approach to sharing members' personal data. We do not sell, rent, or trade your personal data to any party for third-party marketing or commercial purposes.
Data sharing only occurs in the following limited circumstances:
- Operations service providers: Payment processing companies, cloud service providers, and technology partners that help us operate the platform, subject to strict data protection agreements.
- Legal requirements: Where required by law, court order, or direction from a competent authority, we will disclose the requested information within the necessary scope only.
- Legitimate interest protection: In cases of suspected fraud, money laundering, or serious security threats, we reserve the right to share relevant information with the appropriate authorities.
- Explicit consent: In other situations requiring data sharing, we will obtain your explicit consent beforehand.
All third parties we work with are required to comply with data protection standards equal to or higher than those set by x168. We do not permit them to use your data for any purpose outside the scope of services provided to x168.
4 Data Security & Protection
X168 invests heavily in security infrastructure to ensure your personal data is always protected from unauthorised access, disclosure, alteration, or destruction. Our security approach is multi-layered and comprehensive.
- 256-bit SSL encryption for all data transmissions between browser and server
- Data-at-rest encryption using the globally recognized AES-256 algorithm
- Two-factor authentication (2FA) available for all member accounts
- 24/7 monitoring by x168's in-house cybersecurity team
- Periodic penetration testing and security audits by qualified independent firms
- Role-based access control (RBAC) that restricts personal data access to authorized personnel only
- Encrypted data backups and disaster recovery plans that are regularly tested
While we take all reasonable precautions, no security system is entirely perfect. You also play an important role in keeping your account secure by choosing a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.
5 Cookies & Tracking Technologies
X168 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure certain features function correctly, analyse usage patterns, and deliver relevant content to you.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Gather information on how you use our platform — most frequently visited pages, error messages received and so on — to help us improve our service.
- Functional Cookies: Allow the platform to remember your preferences such as language, display settings and login details for your convenience.
- Analytics Cookies: Help us understand traffic patterns and user behaviour in aggregate, anonymized form for product improvement purposes.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the x168 platform. For more information on managing cookies, refer to your browser's help documentation.
6 Your Rights Regarding Personal Data
As an x168 member, you have certain rights regarding your personal data that we fully respect and uphold. Below is a summary of your key rights:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request that we correct it.
Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
In certain cases, you may request that we temporarily restrict how we process your data.
To exercise any of the above rights, please contact the x168 customer support team through our official communication channels. We will respond to your request within a reasonable timeframe and no later than thirty (30) business days from the date the request is received.
7 Data Retention Period
X168 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. Retention periods vary according to data category and applicable legal obligations.
- Active account data is retained for the duration your account is active and for a minimum of five (5) years after account closure for legal compliance purposes
- Financial transaction records are retained for a minimum of seven (7) years in accordance with accounting and tax legal requirements
- Customer support communication logs are retained for two (2) years after each interaction for quality assurance purposes
- Anonymised analytics data may be retained for a longer period for research and service improvement purposes
Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it cannot be re-identified. We follow industry-recognised data deletion procedures to ensure no recoverable data residue remains.
8 Children's Data Protection
X168 services are intended solely for individuals aged 18 and above. We do not knowingly collect, process or store any personal data from persons under the age of 18.
If we determine that we have inadvertently collected data from a minor, we will take immediate action to:
- Close the relevant account immediately
- Delete all personal data associated with the account
- Return any deposited funds, subject to verification of the legal guardian's identity
If you are a parent or guardian who believes your child has registered an account on our platform, please contact the x168 support team immediately. We will handle the situation with the utmost priority and confidentiality.
9 Privacy Policy Amendments & Updates
X168 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. All changes will be published on our website with a clear update date.
For material amendments that may substantially affect your privacy rights, we will provide advance notice through:
- In-account notification upon your next login
- Email to the address registered with your account
- A prominent notice on our website's home page
Continued use of the x168 platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and stop using our services.
10 Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.
- Contact customer support via Live Chat available on the x168 platform
- Email our privacy team at: [email protected]
- We are committed to responding to all privacy-related enquiries within 7 business days
For formal requests regarding your data rights such as access, correction, or deletion, please clearly state the type of request and include sufficient identity verification information so we can process it securely and accurately.
Your Data Is Safe with x168
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